Sometimes, it is necessary to restart Windows machines to troubleshoot several issues. Follow the instructions below to turn off your Windows machine the correct way:
- If your machine is responding*, close out of all your program windows and make sure to save any work you are working on
- Click on the Windows logo on your taskbar and then hover over the power icon
- Click the power icon and then click "Shut down" in the menu that pops up. It may take up to 5 minutes for your machine to power off safely
- Press the power button to turn your machine back on and try to reproduce your issue
*If your machine is NOT responding, the only thing you can do is to hard-reset the machine by holding the power-button until the machine turns off. Only use this option when absolutely necessary
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